Thanks for checking out our vacancy, we’re delighted you want to learn more about Dechra!Dechra is a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do businessThe Opportunity As a member of the Dechra Group IT team, the Technical Support Engineer will be responsible for providing technical support to include general IT related incidents and workloads, account management, systems monitoring, and documentation. Provide support for various hardware items including workstations, servers, general infrastructure systems, peripherals, operating systems, and applications in accordance with company policy and established standards and procedures.The Technical Support Engineer will provide technical support for employees principally in North America and similar time zones but may also work to resolve incidents remotely for Dechra employees in other regions. Reporting to the IT Service Manager, Americas, the Technical Support Engineer works closely with Group IT colleagues at other sites to implement, maintain, and enhance a broad spectrum of technology solutions. Candidates must possess the technical experience and aptitude to work on multiple levels of the technology stack (infrastructure hardware, operating systems, applications) within a wide variety of hardware/software solutions and will need to be able to work independently under minimal supervision and, at times, outside of normal business hours.