Role and Responsibilities:
- Performing the installation and commissioning of Nordson systems
- Performing preventive maintenance and repair on demand on Nordson equipment
- Instruction of the customer into the use of Nordson equipment
- Troubleshooting on PA-specific technology including fault analysis in customers processes
- Carrying out customer tests in collaboration with sales and application technology in PA lab and at customer site
- Participation at stagings (Verification of customer specifications, application and system tests, determination of process parameters)
- Preparing and promptly submitting administrative and technical reports
- Advising of new markets, changes in existing markets, competitor activities (prices and product changes), and needs for new or redesigned Nordson hardware
- Interfacing with Aftermarket and Sales team and PA EMEA Customer Project Engineers supporting/consulting to maximize the opportunity for sales of Nordson PA systems, spare parts and maintenance contracts
- Conducting customer trainings for systems and applications in English and local language
- Collaboration and consultation on exhibitions, open-houses and similar events
Skills and Qualifications:
- At minimum an Associate’s Degree in a mechatronics discipline or equivalent and ideally longstanding (>5-10 years) of practical experience as a Field Service Engineer / Field Service Technician
- Advanced skills and knowledge about mechanical, electrical and hydraulic systems
- Ability to read & understand technical drawings, hydraulic/pneumatic and wiring diagrams
- Preferably knowledge about PLC systems and interfaces
- Knowledge and skills to include the use of typical instrumentation, tools and equipment
- Experiences in installation, service, maintenance and similar areas
- Computer skillset to create administrative and technical reports
- Good knowledge of MS Office and SAP
- Fluent English language skills
- Customer- and service orientation
- Independent way of working and solution-oriented thinking
- Good communication and presentation skills
- Very good organizational skills
- Willingness to take responsibility
- Resilience and flexibility
- Very good ability to work in a team
- Willingness to travel and valid car driver`s license
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