Work Flexibility: OnsiteUnder general supervision undertake tasks related to the maintenance and enhancement of the ISO13485 approved Quality System including both Quality Assurance activities such as auditing, training, process improvements and Quality Control activities such as inspection and testing.
• Represent QA as a point of contact for Ops support issues.
• Troubleshoot product and process related issues and identifies root cause.
• Work with QE’s and product teams to identify areas for risk reduction and error proofing processes and work on implementation of these.
• Drive Defect awareness training with product builders with the assistance of the manufacturing trainer.
• MRB: Provide support into the disposition for any non-conforming product and identify appropriate corrective action with other support team members.
• Support internal quality audits.
• Trending and analysis of key Quality metrics.
• Responsible for the timely analysis of customer complaints to acceptable Quality Standards supporting Divisional and Operational goals and objectives.
• Support completion of investigation and analysis of nonconformance's.
• Assist in the preparation of periodic reports.
• Support laboratory activities
• Identify continuous improvement opportunities.
• All other duties as assigned.
Key attributes:
• Can manage around obstacles and ambiguity.
• Builds strong relationships by fostering open communications, respect, and trust. Is diplomatic, tactful and leverages excellent people skills to help achieve outcomes.
• Analytical & critical thinking skills, process improvement orientation, and the ability to manage multiple tasks in a fast-paced, results-oriented environment.
• Builds strong customer engagement and credibility by delivering on expectations and commitments.Travel Percentage: None