In September 2024, Morgan Scientific Incorporated (MSI) joined the Vitalograph group of companies as a wholly owned subsidiary. Vitalograph - a global leader in respiratory diagnostics - has had a long and enduring relationship with Morgan Scientific. For both companies, the decision is a natural progression as the combined expertise allows the enlarged organisation to focus on delivering the best possible diagnostic solutions that can enable a better understanding of lung health.
The acquisition of Morgan Scientific is a key milestone in Vitalograph's plan to develop its respiratory diagnostics business globally, furthering its goal of providing comprehensive testing solutions that enable the best possible respiratory healthcare. Vitalograph is in the middle of an ambitious growth strategy and is on track to treble its respiratory diagnostics business in the four years leading to 2026.
Why Join Us?
We believe in fostering a supportive environment that values both personal and professional growth. When you join us, you'll enjoy a comprehensive benefits package designed to help you thrive:
- 401(k): Secure your financial future with our robust retirement savings plan.
- Health Insurance: Comprehensive coverage to keep you and your family healthy.
- Paid Time Off: Enjoy a healthy work-life balance with generous leave.
- Opportunities for professional growth and advancement in a dynamic and innovative company
- Tuition Reimbursement: Continue your education with financial backing from us.
As a
Principal Service Engineer, you will play a key role in leading the service and support operations for our respiratory diagnostic equipment. This position is responsible for providing advanced technical expertise, driving service excellence, and ensuring optimal performance of our products in healthcare settings. You will work closely with cross-functional teams to enhance product reliability, improve customer satisfaction, and support the growth of our service offerings. This role is critical to our commitment to delivering high-quality respiratory diagnostic solutions, ensuring that our customers receive exceptional service and support.
Key Responsibilities
- Technical Leadership: Serve as the primary technical resource for troubleshooting, diagnosing, and resolving complex issues related to respiratory diagnostic equipment and software.
- Service Strategy Development: Collaborate with service management to develop and implement service strategies that enhance customer support, reduce downtime, and improve service efficiency.
- Field Support: Provide on-site support and training for customers, ensuring proper installation, calibration, and maintenance of equipment, and offering guidance on best practices.
- Customer Relationship Management: Build and maintain strong relationships with key customers, understanding their needs and ensuring that our service offerings meet their expectations for quality and performance.
- Training and Mentorship: Lead training sessions for service engineers and technicians, fostering a culture of continuous improvement and knowledge sharing within the service team.
- Quality Assurance: Monitor service performance metrics and customer feedback, identifying areas for improvement and implementing corrective actions to enhance service delivery.
- Cross-Functional Collaboration: Work closely with product development, quality assurance, and sales teams to provide input on product enhancements, customer needs, and market trends.
- Field and Office Environment: This role will require both fieldwork at healthcare facilities and office-based tasks; travel is expected to provide on-site support.
- Physical Requirements: Ability to lift and move equipment as necessary, and to perform technical installations and repairs in various healthcare settings.
Qualifications
- Education: Bachelor's degree in engineering, biomedical engineering, or a related field; advanced degrees or certifications (e.g., Certified Biomedical Equipment Technician) are a plus.
- Experience:
- 8+ years of experience in field service engineering or technical support within the medical technology or healthcare industry.
- Proven track record of managing complex service operations and leading technical teams.
- Technical Skills:
- In-depth knowledge of respiratory diagnostic equipment, software systems, and related technologies.
- Proficient in troubleshooting and repair techniques for electronic and mechanical devices.
- Leadership and Communication: Strong leadership skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
- Problem-Solving Skills: Excellent analytical and problem-solving abilities, with a proactive approach to addressing challenges and implementing solutions.
- Customer Focus: A strong commitment to customer satisfaction and a track record of building positive relationships with clients.