At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As an Officer, Quality Distribution under Singapore Replenishment Centre, you are tasked to oversee quality system for the warehousing & repackaging operations that is responsible for our global manufacturing sites.
In this role, a typical day will include:
- Meet quality objectives set by management & comply to Alcon, QMS and Safety requirements.
- Support, perform and/or lead internal audits, supplier audits and external/regulatory audits, including updating and maintenance of system related to audits. Responsible for audit finding closure, as required.
- Responsible for supplier quality management (selection, qualification, and monitoring) and is the primary quality interface with the suppliers.
- Work with internal stakeholders and suppliers on resolving of quality issues to closure for all incoming & production rejects through supplier action request (SAR) process.
- Support site impact / gap assessment and remediation against new/revised External Standards and Corporate SOPs.
- Coordinate/Manage Management Review, consolidate monthly data and prepare monthly summary report for site quality metrics reporting into Global Platform.
- Timely initiation of NCRs and product on-hold activities.
- Conduct and support investigations for non-conformances, FAAs and customer complaints.
- Trend, analyze and monitor key performance indicators, suggest improvements, and escalate to supervisor/management as necessary.
- Identify improvement opportunities and lead/support the implementation activities to improve performance and efficiency.
- Review and approve distribution activities, such as change request, nonconformance, CAPA, escalation, SAR and customer complaints.
- Work with cross-functional teams to resolve operational quality issues.
- Performs any other duties as assigned by Supervisor according to business needs.
- Complies with all policies and standards.
WHAT YOU’LL BRING TO ALCON:
- Diploma, preferably in Science, Life Science, Engineering or other appropriate education and experience in pharmaceutical, medical device, or supply chain industry.
- 1-3 years of relevant experience in Quality Management system
- Added knowledge or experience with ISO 13485/ GMP standards would be highly advantageous but not a must
HOW YOU CAN THRIVE AT ALCON:
- Good team player
- Enjoy working with various cross functional team across manufacturing sites
- Comfortable to be based at Tanjong Penjuru (pickup from Jurong East MRT)
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