States considered: Colorado
Role Description:
The Diagnostics Technical Specialist (DTS) Is a field position that provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. The specialist will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products.
The candidate is preferably living in the South Denver Metro area or Colorado Springs, CO.
Anticipated travel within assigned territory as required (up to 60%-70%).
Position Responsibilities
- Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products.
- Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing, and implementing clinic workflow processes that improve overall customer experience with diagnostic products.
- Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings.
- Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations.
- Provides post sale product installation and validation, applications, and operations training.
- Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing, and summarizing all available information including detailed satisfaction information.
- Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through.
- Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes.
- Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments.
- Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach.
- Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.
- Ability to safely lift and move 60 lbs
Education and Experience
- Position requires an Associate's degree with a Bachelor's degree preferred or equivalent experience.
- A degree from a Veterinary Technology Program preferred.
- Credentialed Veterinary Technician preferred.
Technical Skills and Competencies
- Basic computer skills (ie. Microsoft Office, Excel, Adobe)
- At least one year of experience working in a clinical setting.
- Basic knowledge of animal disease states preferred.
- Knowledge of diagnostic products, instrumentation, and clinic processes
- Candidate must possess an analytical mindset and demonstrable critical thinking skills
- Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests.
- This position requires travel to multiple locations within the US and Canada.
- Typically works standard business hours, Monday through Friday.
- May be required to travel on a Sunday to be at a customer location Monday morning.
The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in [ Colorado] Base pay may vary based on location and other factors.
Base Pay Range: $66,000 - 94,000
[This position is eligible for short-term incentive compensation.]
We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and retirement savings benefits along with paid holidays, vacation and disability insurance.
About Zoetis
At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.
Diversity, Equity & Inclusion
Connected to our purpose and Core Beliefs, at Zoetis, we lead with inclusion. Our Diversity, Equity & Inclusion (DE&I) focus helps create an environment where each colleague can thrive. Our commitment to DE&I begins with our leadership team of diverse backgrounds, experiences and ethnicities, and it is demonstrated in our support of our colleagues and the animal health industry. We have nine colleague resources groups whose members spread awareness, foster inclusivity and make a positive impact on our business and communities.
Our commitment to advancing Diversity, Equity and Inclusion has earned us recognitions as a 2024 Catalyst Award recipient and a Top 50 Company for Workplace Fairness by Fair360 (formerly DiversityInc). Zoetis has also been named a Best Place to Work for LGBTQ+ Equality, a Best Company for Working Parents, a Top Company for Executive Women, among many others. Learn more here.
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