Who we are
Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach.
Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Supply Chain & Retail, Commercial & Clinical (Med Tech / Pharma) and Product Access.
With a workforce of close to 3,500 spread across Ireland, United Kingdom, the Netherlands, the Nordics, Germany and the USA, Uniphar is a trusted global partner to Pharma and MedTech manufacturers, working to improve patient access to medicines and treatments around the world.
Culture at Uniphar
We pride ourselves in being truly entrepreneurial, innovative, collaborative, with a strong problem-solving ethos. We have built working relationships which span decades with many of the world’s largest Pharma and MedTech companies. We believe that this is because we know how to build a relationship of trust with our partners - we put our customers and their patients at the heart of what we do and treat them with integrity and respect. Everything Uniphar does is enabled by our people. As we continue to grow domestically and internationally, we become more diverse. This rich diversity fuels our business and enriches our culture.
Supply Chain & Retail
SC&R is Uniphar’s largest division and a leader in the Irish pharmaceutical wholesale, pre-wholesale and retail pharmacy markets. The division runs, owns or supports through symbol groups more than 400 of Ireland’s 1850+ community pharmacies and is primary supplier to another 500. Acquisitions in this division have been primarily of retail pharmacy chains, some of which have been rebranded to the Uniphar symbol groups of Allcare Pharmacy and Life Pharmacy, others which have retained their original branding, eg Hickey’s Pharmacies. Our Irish business continues to grow steadily and we are looking at opportunities to extend our successful Irish model to other markets.
Objective
The Quality Operations Lead & DRP will work to support the Quality Operations Manager CW and Head of Supply Chain Quality / RP in the overall development, implementation, and maintenance of the SCS Quality Management System (QMS). This role will promote compliance by leading and executing the Uniphar QMS including the implementation and continuous improvement of processes that affect operations and distribution compliance.
The position will assist with the identification of areas and processes which require review through the engagement of internal stakeholders in the Deviation, CAPA, and Change Control processes. The position will act as Quality support for all commercial and operational departments and act as a link between Quality Department and other stakeholders to identify and resolve quality issues and identify processes, systems, and quality requirements.
MAIN DUTIES & RESPONSIBILITIES
- As the Quality Lead and Deputy Responsible Person you will be responsible for the compliant management of the SCS quality management system.
- Liaise and support the RP and Quality Director in regulatory inspection activities and with pharmaceutical inspection teams.
- Perform all activities in compliance with Uniphar Group Quality standards and SOPs
- Lead the Quality team of employees and help them to achieve both organizational and personal goals
- Project manage and schedule key projects and initiatives ensuring timely execution and goal achievement.
- Lead the Deviation and CAPA process for all Quality issues
- Assist in developing staff on new quality initiatives and assist in the understanding and rollout of quality initiatives across the department/site.
- Ensure the development and maintenance of Regulatory standards and procedures in accordance with all applicable Regulatory regulations, guidance, and specifications.
- Identifies regulatory system enhancement needs or technical issues and works closely with systems and technical support staff to identify, develop, and implement solutions.
- Analyse audit results and make recommendations to management on areas that may require additional staff training, improved documentation, or process improvement to remain compliant with regulatory standards
- Contribute to the development of high-quality systems by ensuring functionality meets documented specifications, quality requirements and organisational goals.
- Build strong relationships with the business and stakeholders and champion continuous improvement initiatives across the Uniphar Group.
- Design, prepare, distribute, and maintain weekly & monthly reports/KPIs summarising information regarding Quality within the warehouse environment in conjunction with the Head of Quality for SCS.
- Participate in continuing own and team professional development to maintain awareness in current and new regulations and ensure new regulations are implemented.
- Other projects as assigned by the Head of SC Quality RP and/or other Senior Managers.
QUALIFICATION, EXPERIENCE & SKILLS REQUIRED
- Experience in a regulated industry preferably (GDP/ GMP).
- Scientific, Healthcare, or Engineering 3RD Level Qualification.
- Excellent communication skills and the ability to work well with people at all levels are essential.
- Must have strong organisational, analytical, problem-solving, and management skills.
- Knowledge and experience with software including word processing, spreadsheets, Q Pulse, and SAP desirable.
- Ability to work in a fast-paced team environment, effective decision-making, and problem-solving skills.
- Proven time management and prioritisation skills focusing on urgent and overlapping deadlines.
- Strong organisational skills, attention to detail, and proven accuracy with record keeping.
- Ability to work independently.
- Experience in hosting or participating in supplier audits or regulatory inspections.
COMPETENCIES
- Positive can-do attitude with a focus on action
- Team Player
- Results orientated
- Pursues a standard of excellence, relentlessly measuring and chasing to ensure targets are met
- Resolves conflict constructively and works well under pressure
- Excellent communication skills