Job Title
Software Installation Engineer
Global job level
Contract (6 months rolling)
Team
Support
Business Unit
Centre of Excellence
Location
Remote but reporting into Virtual Recall based in Guildford, United Kingdom
Reporting to
Support Manager
Managed Resources
N/A
About Zoetis and Virtual Recall
At Zoetis, we are passionate about transforming animal health through innovative products, services, and solutions. Virtual Recall, an integral part of Zoetis' continuum of care, empowers veterinary practices with cutting-edge technology that improves patient care, enhances operational efficiency, and fosters strong client relationships. As a key member of our team, you'll be part of a mission-driven company committed to making a meaningful impact in the veterinary industry
Job Purpose
Software Installation Engineers are responsible for the installation and configuration of Virtual Recall software solutions ensuring that each deployment meets the highest standards of quality and consistency. The role is entirely remote, with little to no direct interaction with veterinary practice staff required.
Core Responsibilities of Support Engineer
- Remotely install and configure the Virtual Recall software on a variety of networks and hardware.
- Ensure all installations are completed accurately and efficiently.
- Maintain detailed records of installations and configurations.
- Troubleshoot and resolve any issues that arise during the installation process.
- Collaborate with other team members to improve installation processes and procedures.
- Run regular QA reports to ensure that practices are receiving their full service offering and maintaining high-quality standards.
Key Skills
- Excellent attention to detail: Ability to meticulously follow installation procedures and ensure every detail is correct.
- Consistency: Ability to repeat tasks to same high quality and consistency every time, within the specified target timeframes
- Independence: Happy to work independently and remotely, managing your own time and workload effectively.
- Customer value focus: Desire to ensure the end customer receives the highest possible value from the service provided by the software.
Behaviours
Our colleagues make the difference
- Be positive, collaborative, and supportive
- Strengthen team spirit
Always do the right thing
- Strive to continuously improve yourself, our products, and our company
- Communicate openly and with candour
Customer obsessed
- Walk in our client's shoes wanting what is best for our animals
Run it like you own it
- Use empathy and caring, can-do attitude
- Make sure you have fun doing what you do!
We are one Zoetis
- Use honesty, integrity, and fairness in everything: with colleagues, customers, partners, and suppliers
Training & Qualifications
- High level of proficiency with Windows and the Microsoft suite.
- Fluency in written and spoken English.
Experience for Installation Engineer role
- Proven experience in software installation and configuration
- Strong technical skills and familiarity with various software applications
- Enjoy problem solving and have an ability to adapt to the ever-changing environment of a growing dynamic company.
- Self-sufficient, organised and able to manage a number and variety of tasks and responsibilities simultaneously.
- Previous experience of working within the animal/health veterinary industry would be beneficial.
Travel Requirement
- All installations and training are carried out remotely so travel is not required.
- You would be welcome to join the Support Team in the Guildford offices up to once per month.
About Zoetis
At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.
Diversity, Equity & Inclusion
Connected to our purpose and Core Beliefs, at Zoetis, we lead with inclusion. Our Diversity, Equity & Inclusion (DE&I) focus helps create an environment where each colleague can thrive. Our commitment to DE&I begins with our leadership team of diverse backgrounds, experiences and ethnicities, and it is demonstrated in our support of our colleagues and the animal health industry. We have nine colleague resources groups whose members spread awareness, foster inclusivity and make a positive impact on our business and communities.
Our commitment to advancing Diversity, Equity and Inclusion has earned us recognitions as a 2024 Catalyst Award recipient and a Top 50 Company for Workplace Fairness by Fair360 (formerly DiversityInc). Zoetis has also been named a Best Place to Work for LGBTQ+ Equality, a Best Company for Working Parents, a Top Company for Executive Women, among many others. Learn more here.
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